Roadside Assistance

Ford National Roadside Assistance & Auto Club Lifestyle Membership for up to 7 years

What are the benefits?

Ford National Roadside Assistance and Auto Club Lifestyle Membership is included with your vehicle purchase and following each eligible General Service at a participating Ford Dealer¹. Applicable to Retail and Small Business Customers (Fleet less than 5 vehicles) only.

Large Fleet (5 vehicles or more) and Government customers are eligible to have Ford National Roadside Assistance cover added, upon request at a participating Ford Dealer at Sale and following each eligible Service.

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of National Ford Roadside Assistance. Together with Auto Club Lifestyle Membership, you also get to leverage the Auto Club Rewards Program of your home State or Territory, and other exclusive discounts including travel, accommodation, retail and lifestyle experiences. Until your vehicle reaches 7 years of age, each time a General Service is completed by a participating Ford Dealer, you’ll receive an Auto Club Lifestyle Membership and Ford National Roadside Assistance for up to 12 months from the date of the service¹.

Key benefits include

(Available to all Ford customers, including Retail, Fleet & Govt. customers)

Flat Battery

If you experience a flat battery, a jump-start or battery replacement will be provided under your roadside cover. If your battery fails within 12 months of vehicle registration, we'll replace it at no cost to you.

Out of Fuel

If you get caught out of fuel, Roadside Assistance will provide a top up to help you get to the nearest re-fueling facility¹.

Flat tyre

A flat tyre will be changed on the spot (where vehicle has a spare) or, if necessary, a tow will be arranged¹.

Lock Out

Roadside Assistance will support where possible in opening your vehicle, including locating and delivering your spare keys (where applicable), or arranging a taxi to collect your spare keys, or a tow to the closest Ford Dealer1¹.

Mechanical Breakdown

For all non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive, please call 13 FORD for assistance. Where applicable, a Service Patrol Vehicle will be dispatched to assist in mobilising your vehicle².

Towing

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

Off-Road Rescue & Bogged Vehicles

If you breakdown off-road (such as in creeks, on beaches etc.), Roadside Assist will still be provided where safe to do so. Roadside Assistance will also remove a bogged vehicle if safe to do so, where a two-wheel Patrol Service Vehicle can access it¹.

Caravan & Trailer Towing

Where your vehicle experiences a breakdown, a tow will also be arranged for any caravan, trailer or horse floats attached to the vehicle. This will be towed to safety, to the same destination as the vehicle, as required. Conditions apply, see PDF below for full details¹.

Personal Benefits more than 100km from home

If your vehicle experiences a mechanical breakdown whilst more than 100km from your home address, and a tow is arranged where the vehicle cannot be repaired on the same day, personal benefits such as accommodation, alternative transport and vehicle recovery are available to you¹.